M2M Connectivity

M2M Connectivity


Eseye has pioneered an independent and completely agnostic network of networks that gives routing onto the majority of the cellular network operators around the world. The Anynet SIMs are proprietary to Eseye and provide two-way secure connectivity with a range of features in even the most challenging and remote of locations. In addition, we control, monitor, and audit remotely to ensure security and reliability.


Our acclaimed network-agnostic AnyNet SIM gives global cellular network access and features true Multi IMSI options. This allows multiple IMSIs to be placed on the SIM and facilitates over-the-air reprogramming of IMSIs even after deployment. This means users can benefit from the freedom of future network re-programming, use local rates at high deployment volumes, and be assured of reliable connectivity for the future. The AnyNet SIM comes in various form factors including chip SIMs for embedded connectivity.

Device Management

Allows users to locate, view, manage and monitor devices, with features including real time and historical device information, and graphical device location. Other features include: IP address configuration, Firewall management, protocol management and many more.

Finance Management

SIAM allows users to access their real-time and historical billing data for easy billing management. The portal features integrated credit card billing for easy payments and the web shop allows existing customers to order new devices or SIMs at the click of a button.

Inventory/Fulfilment Management

Companies using the SIAM portal can purchase new SIM cards and products through the portal web shop and subsequently receive notifications related to their purchases.

Our support team are constantly monitoring networks and applications, circumventing potential issues and steering devices from troublesome networks to avoid business impact. Eseye offers a complete connectivity management service. From dashboard application design and integration to round-the-clock support, our commitment to connectivity means our customers’ data is both secure and globally accessible. Customers who choose Eseye’s managed connectivity service benefit from SIAM, our SIM Information, Administration and Management portal.

A self-service portal that enables you to manage and configure your portfolio of devices and SIM connections. It provide real-time updates on billing and usage to give complete control of connections and costs and allows detailed analysis of your Anynet SIM cards’ connectivity. Access to the Portal is through the web and APIs are available for integration to existing systems.

All connectivity customers have support at the Basic Service level, this includes:

  • Support for connectivity analysis, tools and use of Eseye SMSC consultancy on communications type set up for Nat, Fixed IP, VPN (further charges may apply) and on-going analysis assistance to ensure the correct set up is in place
  • One-off data packages (for customer instigated OTA product updates/reprogramming)
  • Security package
  • Data record delivery (provision of underlying data for subsequent detailed analysis on billing, IP addresses, communications patterns)
  • Alerts (for abnormal pattern alerting (Pro-active service monitoring and alerting), data usage altering and costs alerting), direct service status notifications (maintenance etc.)
  • IMSI programming (if Multi IMSI SIMs are in place)
  • Guaranteed resolution according to Service Tier

Our device management and maintenance ensures your Eseye devices are always connected and updated with the latest software. Our support team is on hand to talk you through the most suitable options for continued reliable connectivity. Device management offered with Eseye devices gives you proactive control of your estate of devices and allows you to reduce the cost and complexity of managing your M2M solution. You can monitor all devices 24/7, install software and applications remotely to thousands of devices within minutes anywhere in the world, query individual devices over-the-air, and effectively diagnose and resolve issues as well as ensuring all your devices are totally secure with the latest software and applications installed. Key service features include:

  • Diagnosis: end-to-end process and device configuration assessment
  • OTA device reprogramming or reconfiguration
  • Firmware recommendations
  • TR0.69 deployed for OTA (This service assumes AnyNet connectivity)
  • Guaranteed resolution according to Service Tier

Eseye device maintenance comprises routine actions to keep your device in optimal working order and to prevent failures and problems. The service includes:

  • Proactive push of new feature releases
  • Software and firmware updates and upgrades including bug fixes
  • Proactive response to online trouble-ticketing and issue tracking (other than warranty claim)
  • Guaranteed resolution according to Basic, Enhanced, Premium or Elite Service Tie

Our service tiers selection allows you to choose how rapidly you need responses to device or connectivity issues and will specify KPIs and key reporting metrics. Basic SLA and a 1 year warranty are standard on all our services and products. The provision is progressively faster and more comprehensive as you move through Enhanced, Premium and Elite SLA levels. Contact us if you would like to understand more by speaking to a person who can explain what is recommended for your type of IoT application and how our service level may benefit your customer

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