Category: Portal Quick Reference Guides

Simple IVR

Simple IVR for Business Hours ACME Pty Ltd operates its business hours from 8:30am to 5:30Pm Monday to Friday. They do not have a Reception, but they have multiple departments in their organisation. When customers call, they would like the customer to be given the option to speak to these various departments ( i.e. Sales, […]

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SMS Portal User Guide

SMS marketing is fast becoming a quick and effective means to communicate with customers, either 1 on 1, or mass communications.   Key Fields need to be understood by the user in order to simplify the understanding.   SMS Gateway – This field should not normally be edited by the user unless instructed to do […]

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